Privacy Policy
This privacy policy sets out how Cape Fertility uses and protects any information that you give Cape Fertility when you use this website.
Cape Fertility is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Cape Fertility may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15 December 2017.
Donor Identification & POPIA Compliance
1. Information We Collect
As part of our donor application and screening process, Cape Fertility may collect and process certain personal information from you, including:
Full name, contact details, and demographic information.
Health and medical history.
Educational background and personal characteristics relevant to the donor program.
A copy of your South African ID or passport, which is used solely to verify your identity and maintain an accurate, validated donor profile.
All personal information is collected lawfully, fairly, and only for purposes directly related to your participation as a donor in the Cape Fertility Egg Donation Programme.
2. How We Use Your Information
We use your personal and identification information for the following legitimate purposes:
To verify your identity and eligibility as an egg donor.
To maintain accurate donor records for internal compliance and matching purposes.
To ensure the authenticity and integrity of all donor profiles on file.
To comply with medical, ethical, and legal obligations as required by South African law.
Your ID or passport will never be used for marketing or shared with any third party without your explicit consent, unless required by law.
3. How We Store and Protect Your Information
Your ID or passport copy is stored in a secure, access-controlled database environment.
Only authorised Cape Fertility personnel involved in the donor programme have access to these records.
Digital records are stored on secure servers; including data center security, 24/7 guards and biometric access, network and server-level protection such as DDoS mitigation, firewalls, and intrusion prevention, and website-level security with built-in ModSecurity Web Application Firewall (WAF), free SSL certificates, and spam filtering. Account security is enhanced with mandatory two-factor authentication for the control panel. Physical copies (if any) are kept in locked facilities.
We retain your ID or passport only for as long as necessary to fulfil the purpose for which it was collected, after which it will be permanently deleted or destroyed in a secure manner.
4. Your Rights Under POPIA
Under the Protection of Personal Information Act (Act 4 of 2013), you have the right to:
Request access to the personal information we hold about you.
Request correction, updating, or deletion of your personal information.
Withdraw consent for processing your personal information, subject to legal and contractual limitations.
Lodge a complaint with the Information Regulator if you believe your personal data has been mishandled.
To exercise your rights, please contact our Data Protection Officer at:
dawn@capefertility.co.za
+27 (0)21 674 2088
5. Consent
By submitting your application and uploading your ID or passport copy, you confirm that you:
Have read and understood this Privacy Policy; and
Consent to Cape Fertility collecting, processing, and securely storing your identification information in accordance with POPIA and the purposes described above.
What We Collect
We may collect the following information:
* name
* contact information including email address
* demographic information such as postcode, preferences and interests
* other information relevant to customer surveys and/or offers
What We Do With the Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
* Internal record keeping.
* We may use the information to improve our products and services.
* We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
* From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
* We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How We Use Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Cookies allows the website to retain information about your actions on the website so we may customise your experience. For instance if we request that a visitor shares a page with his or her social contacts and the person does so, then the request will not pop up again.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Advertising and Cookies
We may use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
Links to Other Websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
* whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
* if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at zimi@capefertility.co.za
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 209 Library Square, 1 Wilderness Road, Claremont, 7708, Cape Town South Africa.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.